Política de reembolso

At Copapauto, we are committed to providing high-quality automotive parts and reliable after-sales service to ensure your complete satisfaction with every purchase. This policy outlines our return, exchange, warranty, and shipping time commitments, designed to protect your rights and provide a transparent shopping experience.

1. Return & Exchange Policy (30 Days)

We offer a 30-day return and exchange service for all products purchased from Copapauto official website, subject to the following terms and conditions:
  • The return or exchange request must be submitted within 30 calendar days from the date of delivery (confirmed by the logistics tracking information).
  • The product must be in its original condition, unused, uninstalled, and with all original packaging, labels, and accessories intact. Products that have been used, damaged, or modified will not be eligible for return or exchange.
  • To initiate a return or exchange, please contact our customer support team via email (sale@copapauto.com) or WhatsApp (+86 15356047731) with your order number, product photos, and a detailed description of the reason for return/exchange. Our team will review your request and provide a return authorization (RA) number within 2 working days.
  • The customer is responsible for the return shipping cost unless the product is defective or we have made a mistake in the order (e.g., wrong product, damaged product during shipping).
  • Once we receive and inspect the returned product (and confirm it meets the return criteria), we will process your refund or exchange within 5 working days. Refunds will be issued to the original payment method, and exchange products will be shipped out as soon as possible.

2. Warranty Policy (1 Year)

All Copapauto automotive parts come with a 1-year warranty from the date of delivery, covering manufacturing defects and quality issues. The warranty does not cover the following situations:
  • Damage caused by improper installation, misuse, abuse, or neglect of the product.
  • Damage caused by accidents, natural disasters, or other external factors.
  • Products that have been modified, disassembled, or repaired by unauthorized personnel.
  • Normal wear and tear of the product during regular use.
If your product has a manufacturing defect within the 1-year warranty period, please contact our technical support team (sale@copapauto.com) with your order number, product photos, and a detailed description of the defect. Our team will verify the issue and provide a solution, which may include free replacement, repair, or refund (at our discretion), free of charge for shipping costs related to the warranty service.

3. Shipping Time Commitment

We strive to process and ship all orders as quickly as possible. The standard shipping time is 3-5 working days from the date of order confirmation (excluding weekends and public holidays).
  • Order confirmation: We will confirm your order within 1 working day after you place the order, and notify you if there is any stock shortage or order error.
  • Shipping notification: Once your order is shipped, we will send you a shipping confirmation email with the logistics tracking number, so you can track the delivery status at any time.
  • Delays: In case of unexpected situations (e.g., severe weather, logistics disruptions, or large order volumes), shipping may be delayed by 1-2 working days. We will notify you in advance if any delay occurs.

4. Contact Us for After-Sales Support

If you have any questions, requests, or issues related to returns, exchanges, warranties, or shipping, please contact our after-sales team through the following channels:
Email: sale@copapauto.com (for return/exchange and general after-sales inquiries)
WhatsApp: +86 15356047731 (24-hour online for urgent inquiries)
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)
We will respond to your inquiry within 24 working hours and work with you to resolve any issues promptly.
Last Updated: April 2026